Making Bookings

Bookings can be made either by a User or by an Administrator. The process is different for each case.
Administrator bookings are done via the Participant details page.
Appropriate tokens must be available to be able to make the booking. See the Tokens section of this document for information about creating tokens.
On the Participant details page, select the ‘Bookings, Add+’ button. Choose if you want the new booking to be Provisional or Confirmed status. Select the appropriate token from the drop-down and then ‘Create’. The Participant bookings list will refresh and you will see the new booking in the list.
This booking will now appear in the ‘My Bookings’ table when the User logs in. If the booking was created in Provisional status, then the User will be able to Confirm the booking by making payment.
The booking created by the Administrator can also be cancelled from the Bookings list page. Cancelling the booking will retain the booking record, but it will change to ‘cancelled’ status and the token will be returned to the tokens’ pool for future use (or deletion, whichever is appropriate).
The booking created by the Administrator can also be deleted from the Bookings list page. Deleting the booking will delete the booking record and the token will be returned to the tokens’ pool for future use (or deletion, whichever is appropriate).
User bookings are done via the User dashboard when the User is logged in.
The Participant must satisfy the eligibility criteria for the Service i.e. membership status, school attended, school grade, gender.
There must be appropriate tokens available for the Service.
The Service must be ‘Bookable’ (see Service section of this document for more information)
The Service must have a price defined for the grade.
The appropriate GLOBAL ‘Enablement’ switches must be on.
If the above criteria are all satisfied, then when the User selects ‘Book’, they will be presented with a pop-up box where they can select the Service they wish to Book and select ‘Confirm request’ in order to make a provisional booking.
The provisional booking will now appear in the ‘Your bookings’ table.
If Payments are enabled, then the provisional booking will have a ‘Confirm’ button.
If Payments are disabled, then the provisional booking will have a message stating that payments have been disabled by the system administrators.
In order to confirm the booking, the User must click ‘Confirm’ and then proceed to add any additional information required by the booking (see Service section for more information) and then proceed to JCC to make payment. The Booking will only change to confirmed status if an appropriate return code is received from JCC indicating a successful payment.
‘Test’ payment cards are as follows:
1. Mastercard: 5200-0000-0000-1096 ; 01/24 ; 123
2. Visa: 4000-0000-0000-2503 ; 01/24 ; 123
3. NB these test card details change periodically at the discretion of JCC
4. NB the test payment system periodically (several times each week) goes offline at the discretion of JCC and at such times test payments cannot be processed.
If no tokens are available for a specific service but all other eligibility criteria are met, then the User will be presented with the option to make a waitlist booking for the service. This will indicate to the Administrators the desire of the User to make a booking and can be used by the Administrators to create provisional bookings when tokens become available and then send an SMS to the User inviting them to login and confirm the provisional booking they have created.
Waitlist bookings are indicated by being given a waitlist reference rather than a booking reference. The waitlist reference is of the format 22W2G4FWT. A waitlist reference is NOT a token and will not appear on the Tokens pages. It is merely an indicator that the Participant is on a waitlist for the Service.

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